FAQs
- How can I contact you?
Monday-Thursday 9:00am-5:00pm GMT and Fridays 9:00am-4:00pm GMT (excluding UK Bank holidays)
Email: info@chintiandparker.com
Phone: +44 (0) 207 0164312
- Can I place an order over the phone?
Yes. Please give us a call on +44 (0) 207 0164312 and someone from Customer Care will assist. Once your order is placed, you will receive a confirmation email with your 9-digit order number.
- What payment methods do Chinti & Parker accept?
We accept Visa Credit and Debit cards, Mastercard, American Express, Visa Delta, Maestro, Solo, Visa Electron, Diners International and Discover.
- What delivery options do you offer?
UK Standard Delivery: £4.95 – 2-3 working days (placed before 12pm) orders placed after 12pm will be processed the next working day. Delivered via Royal Mail.
Next Working Day: £8.95 – Orders before 12pm on a weekday will processed that day and will be delivered the following day. Delivered via DPD.
Saturday Delivery: £10.95 – Orders placed for Saturday delivery before 12pm on Friday will processed that day, any ordered after 12pm on a Friday will be delivered the following Saturday. Delivered via DPD.
Northern Ireland and Channel Islands: £6.95 – 2-3 working days. Delivered via Royal Mail. A signature is required.
European Deliveries: £25.00 – 5-8 working days with DPD.*
International Deliveries: £25.00 – 5-8 working days with DHL.*
*Please note this lead time can vary. Chinti and Parker cannot take responsibility for custom delays.
Unfortunately, we are unable to offer delivery to Russia. Please visit our stockist Farfetch at www.farfetch.com to place your order there.
Duties & Taxes
We include the cost of Duties & Taxes in US orders, so you won’t have to pay any additional fees on receipt of your item(s). International deliveries may be subject to additional duties and taxes. Any added duties and taxes upon delivery must be settled by the recipient. For more information please contact your local customs and duties office.
- How can I track my order?
UK – Please visit www.royalmail.com using your unique tracking reference.
Northern Ireland and Channel Islands – Please visit www.royalmail.com using your unique tracking reference.
Rest of World – Please visit www.dhl.com and use the tracking information provided
- Do any tax charges apply?
All prices quoted on this website in GBP are inclusive of UK taxes (VAT) at the current rate (20%). All orders outside of the European Community will be exempt of VAT. Any custom or import duties incurred at the point of destination will be your responsibility as these fees are set by the customs agency (excluding US orders, where Duties & Taxes are paid by us).
- I cannot find my delivery country in the drop-down box at checkout, what should I do?
To choose the correct shipping and currency on our site, select the currency symbol box at the top right-hand side of our homepage. Locate and select the correct destination from the drop-down menu or by typing.
- Can I cancel my order?
You have the right to cancel this contract within 14 days of receiving your order without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
To exercise the right to cancel, you must inform us (Chinti & Parker Ltd, 2nd floor 10-11 Greenland Place London NW1 0AP, or email info@chintiandparker.com, +44 (0) 207 0164312) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail).
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.
- I forgot to apply my promotional code, what should I do?
Our one-time-use promotional codes can only be applied when placing your order and not afterwards. However, if not used first time round you are more than welcome to use it on your next purchase.
- I haven't received my 15% email sign-up promotional code?
Once you have registered your details, you will receive a follow-up email containing your discount code. This may take up to 24 hours to appear. Be sure to check all junk and spam email boxes.
- I have recently purchased an item from chintiandparker.com and have seen that it has since been reduced in price, what should I do?
Unfortunately, we will not be able to refund you the difference. Please feel free to return your items and place a new order.
- I think my item is faulty, what should I do?
For all faulty enquiries please contact customer care at info@chintiandparker.com with a brief explanation of the fault and if possible, some photographs. Someone in our Customer Care team will contact you back with the best way to proceed.
- How do I know it is safe to shop with you?
Chinti & Parker takes your data protection very seriously and therefore we have ensured that we are PCI compliant (Payment Card Industry Data Security Standard). All orders are processed through a secure checkout system provided by your choice of SagePay or Paypal.
- Is my personal information kept private?
Please be assured that all the information you share with us is private and confidential. At no point will we share or sell your personal information without your consent. Please see our Privacy Policy for more information.
- Do you offer exchanges?
We only accept exchanges for UK customers. Please fill in the returns form enclosed in your order, stating what you would like to exchange the item for. Please note that only one exchange per order will be accepted and we do not offer credit; the exchange must be of equal value to the original purchase order.
- What is your returns policy?
Please click on our Delivery & Returns page for full details.
- What is Klarna and how does it work?
- Who is Klarna?
Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 200,000 online stores. Over 85 million consumers worldwide have trusted Klarna to securely handle their payments.
How does Pay later in 3 interest-free instalments work?
Pay later in 3 interest-free instalments will allow you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by Chinti & Parker and instalments 2 and 3 are scheduled 30 and 60 days later, respectively. You can always monitor your payments’ schedule in the Klarna app.
Am I eligible for Pay later in 3 interest-free instalments?
To use Pay later in 3 interest-free instalments you must be at least 18. Whilst this option is widely promoted, Pay later in 3 interest-free instalments is subject to your financial circumstances. When choosing Pay later in 3 interest-free instalments, our assessment will not affect your credit rating.
How can I increase my chances of being accepted for Pay later in 3 interest-free instalments?
Klarna is unique and offers Pay later in 3 interest-free instalments based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later in 3 interest-free instalments by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for a Klarna payment method before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.
What do I need to provide when I make a purchase?
If you want to make a purchase with Klarna using Pay later in 3 interest-free instalments, you'll need to provide your mobile phone number, email address, current billing address and a debit or card card. The mobile number is required in case we need to reach you. All communications will be sent to your email address. It's very important that you give us the correct details, as otherwise you will not receive your payment schedule and any updated order information.
Will a credit search take place against me?
Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Chinti & Parker run credit searches against you that could impact your credit rating.
Why have I not been offered Pay later in 3 interest-free instalments?
Although Pay later in 3 interest-free instalments is widely promoted it is not always universally available. The Pay later in 3 interest-free instalments payment option is automatically generated by algorithms that are dependent upon a number of factors including address details, cardholder details, amount of order, the online store, previous order history and item availability.
What are my payment options with Klarna?
Payment for your Pay later in 3 interest-free instalments will automatically be collected from the debit or credit card you entered at checkout. The first payment is taken when the order is confirmed. The second and third instalments are collected 30 and 60 days, respectively, after the first instalment. You can always monitor your payments’ schedule in the Klarna app.
What happens if I cancel or return my order?
As soon as Chinti & Parker have accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due. The return will be reflected in the Klarna app immediately.
What happens if I don’t pay for my order?
Klarna will automatically attempt to collect your payment for your Pay later in 3 interest-free instalments purchase at Chinti & Parker from the debit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment and you can always monitor the due date in Klarna app at your convenience. Your credit score will not be impacted by using Klarna’s ‘Pay later in 3 instalments’ product even if you have failed to pay on time.
I have been asked to go to the Klarna site. Is this correct?
You can view all of your Klarna purchases and payment schedule in the Klarna app or by logging onto Klarna.com/uk.
Is my payment information safe?
Payment information is processed securely by Klarna. No card details are transferred to or held by Chinti & Parker. All transactions take place via connections secured with the latest industry standard security protocols.
Can I pay before the due date?
Yes. Just go to the Klarna app or log onto Klarna.com/uk and pay off early.
Have you received my payment?
Klarna will notify you via email and push notification from the Klarna app when a payment is due and when this has successfully been collected, or in the unlikely event of your payment failing. If a payment has been collected but you have not received payment confirmation, you can always check the status of your order and payments in the Klarna app or by logging in at www.klarna.com/uk.
What happens to my statement, when I've returned the goods?
Once Chinti & Parker has received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you've made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your order in the Klarna app.
I've received a statement, but I've not yet received my goods.
In the event that your goods have not been received please call Chinti & Parker to check on your order and delivery status. You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.
I have cancelled my order. How long will it take until I receive my refund?
As soon as the store has registered your cancellation or your return, the refund will be processed within 5-7 business days.
I have asked for a refund. How will I be refunded?
Refunds shall be issued back to the debit or credit card which was originally entered at checkout. I haven’t received an email with my statement/payment information. You can log in the Klarna app or at www.klarna.com/uk, where you will find all of your orders and payment schedule information.
I still have questions regarding payment, how can I get in touch?
Visit Klarna app or Klarna’s Customer Service page for a full list of FAQ’s, live chat and telephone options.
- What is Harper?
- How do I place my order?
Add as many items as you wish to buy to your bag. Once you’re happy with your selection, click ‘Try at Home’ at your minibag. You’ll then be taken to the Harper checkout where you’ll be asked to provide your chosen appointment time and contact details - that’s all Harper needs, no payment is taken!
When can I book my appointment?
Nominated one hour slots are available 10am through 10pm, 7 days a week. Weekend appointments must be booked by Wednesday 12pm latest for the upcoming weekend. Once booked, you will receive an SMS confirming your booking date and time. Should you need to change this time, simply reply to the SMS and Harper’s Style Concierge will be in touch shortly after.
Who brings my Chinti & Parker pieces?
One of Harper’s Style Concierge will arrive within your selected hour slot along with the pieces you’ve chosen to try on.
How do I pay?
Once you’ve found your perfect pieces, your Style Concierge will take payment by card on a mobile card reader (Amex accepted).
What if I don’t want to keep the pieces?
Harper will return any pieces you don’t wish to keep to Chinti & Parker so you can forget about them and get on with your day.
What is Harper’s complementary assistance?
If you feel you might need a second opinion or fit assistance, your Style Concierge will be happy to come in and help.
What happens if I choose not to receive the complementary assistance?
Prefer to try on alone? No problem. Your Style Concierge will simply deliver your pieces and return after 40 minutes — leaving you to try it all on in privacy. Once you’re done, they’ll take payment for the pieces you wish to keep and take away the pieces you weren’t so keen on.
Is there any obligation to buy?
No. Harper helps you find and keep only the pieces you love, while making it easier to return the pieces you don’t — saving you time and effort. There are no hidden or additional charges, nor an obligation to buy.
How many items can I try on?
We encourage you to try as many pieces as you’d like and take two sizes if you are unsure of fit.
How long will I have to try my pieces?
Whether you’re trying solo or opt for complimentary assistance, you’ll have 40 minutes to find your perfect Chinti & Parker pieces.
How much does the service cost?
The cost of the service is £7.50.
Who do I speak to if I have any questions about the service?
To ask questions about your appointment, simply reply to your order confirmation SMS, call Harper on +44 (0)333 939 8123 or email: service@harperconcierge.com
Can I use discount codes on Harper orders?
Unfortunately, any discounts or promotions running at www.chintiandparker.com will not be applicable to purchases made via Harper Concierge.
- Will there be changes to my Chinti & Parker order as a result of Brexit?
- For orders delivered within the EU, we will be landing the goods to you inclusive of any duties and taxes. This means that what you pay at the checkout is final and you will not be liable to pay any extra costs on receipt of your items.
