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Delivery & Returns


General Delivery Terms

Orders placed before 12pm (GMT) on a weekday will be processed that day.

All orders placed after 12pm (GMT) will be processed the next working day.

Orders placed after 12pm (GMT) on Friday or on the weekend will be dispatched on Monday.

All EU orders are delivered by DPD and require a signature.  Delivery will take between  5 - 8* working days.

* Delivery times are to be used as a guide only, Chinti and Parker cannot take responsibility for delays due to customs clearance

Delivery Costs

Delivery to the EU: €15

Free Delivery

To obtain free delivery, your order has to be over the correct amount for the appropriate currency (€500).

Duties and Taxes

Please note:

EU deliveries will not be subject to additional duties and taxes.

Non EU and Non US deliveries may be subject to additional duties and taxes.

Any applicable Duties and Taxes on deliveries must be settled by the recipient. Please check with your local customs and duties office for more information on these charges.

Returns policy

Please return your item and the returns form (delivered with the goods) within 28 days of receipt of the goods. We will give you a full refund within 14 days of receiving the item(s). Please note delivery fees will not be refunded. We regret that return costs are the responsibility of the customer and that exchanges cannot be processed. 

All items must be returned in an unworn (re-saleable) and unwashed condition with the correct invoice, packaging and swing tag still attached. All un-damaged, correctly returned products will be credited to the original purchaser's credit card including sales taxes for all EU country shipments.

We strongly recommend you obtain a free 'Certificate of Posting' from the Post Office, as we will not accept responsibility for parcels lost in transit.

International customers must clearly write 'return' or 'unwanted goods' on the label of their returns parcel to avoid unnecessary customs charges.

If you return your purchase by post or courier after the periods outlined above (with the exception of faulty or damaged goods), we reserve the right not to offer you a refund. We may instead return your purchase to you.

Faulty items

If your product is faulty, please follow the instructions as above for returns.

Products returned to us by you due to a defect will be refunded in full, including a refund of the delivery charges and any cost incurred by you in returning the item to us.

Returns procedure

Please attach the address label provided to your parcel and send your parcel to our warehouse and ensure you retain proof of postage. We regret that return costs are the responsibility of the customer and that exchanges cannot be processed.

International customers must clearly write ‘return’ or ‘unwanted goods’ on the label of their returns parcel to avoid extra unnecessary customs charges. 

Return Address for International customers:

Customer Returns
Chinti and Parker C/O Intermail PLC
Kennet House
Horizon West
Canal View Road
RG14 5XF
United Kingdom

Monogrammed items

Monogrammed items will be delivered separately from the rest of your order – up to three weeks from the purchase date. If you choose to monogram any item, it will be personalised for you and changes, returns, exchanges or cancellations cannot be accepted.  International deliveries for monogrammed items also factor in the standard 5-8 days delivery window, so please anticipate up to a four-week delivery for orders that include monogrammed items.