Delivery & Returns
General Delivery Terms
Orders placed before 12pm on a weekday will be processed that day.
All orders placed after 12pm will be processed the next working day.
Orders placed after 12pm on Friday or on the weekend will be dispatched on Monday.
All orders are delivered by DHL and requires a signature. Delivery will take between 2 - 3 working days.
Delivery to the USA: $19.50
To obtain free delivery, your order has to be over the correct amount for the appropriate currency ($750).
Duties and Taxes
US deliveries are now DDP (Delivered Duty Paid).
Any applicable Duties and Taxes on deliveries must be settled by the recipient. Please check with your local customs and duties office for more information on these charges.
We hope you are happy with your Chinti and Parker garment, however, if you wish to return an item for an exchange or refund please read the following instructions.
If you live outside of the UK, we regret that return costs are the responsibility of the customer and that exchanges cannot be processed. For all returns, please follow the steps below.
If your product is faulty, please follow the instructions as above for returns.
Products returned to us by you due to a defect will be refunded in full, including a refund of the delivery charges and any cost incurred by you in returning the item to us.
In order to make a return, please request a returns reference (RMA).
RMA Request for Registered Customers
Please login to your account, select 'Orders' and 'View Order' for the relevant record. Please 'Request Return'. Once we have approved your 'Returns Request' we will email you with your RMA number which you must detail on your returns form.
RMA Request for Non-Registered Customers
Please email firstname.lastname@example.org or call 0207 016 4312 to request your RMA.
This reference must be filled in on the returns form.
Please return your item and the returns/exchange form (delivered with the goods) within 28 days of receipt of the goods. We will give you a full refund or exchange* within 14 days of you returning the items. Please note shipping fees will not be refunded.
*This excludes international orders, which are eligible for returns only.
Returns Address for UK customers:
Chinti and Parker Returns
Canal View Road
Return Address for International customers:
Chinti and Parker C/O Intermail PLC
Canal View Road
All items must be returned in an unworn (re-saleable) and unwashed condition with the correct invoice, packaging and swing tag still attached.
All un-damaged, correctly returned products will be credited to the original purchaser's credit card including sales taxes for all EU country shipments.
We are able to exchange items for UK based customers only. Exchanges are free of charge. Please follow the exchange procedure paperwork found in the package. Please use return code A and request the size that you require.
We strongly recommend you obtain a free 'Certificate of Posting' from the Post Office, as we will not accept responsibility for parcels lost in transit.
International customs duties, shipping costs and sales taxes are non-refundable for shipments outside the European Community (EU).
International customers must clearly write 'return' or 'unwanted goods' on the label of their returns parcel to avoid extra unnecessary customs charges.
In addition to our standard 28 day returns policy, we offer an extended holiday season returns policy to make gift purchasing even easier. Orders placed from Tuesday, November 22, 2016 can be exchanged or returned for a refund until Tuesday, January 3, 2017.
Monogrammed items will be delivered separately from the rest of your order. If you choose to monogram any item, it will be personalised for you and changes, returns, exchanges or cancellations cannot be accepted. International deliveries for monogrammed items also factor in the standard 5-8 days delivery window, so please anticipate up to a four-week delivery for orders that include monogrammed items.