Delivery & Returns
Please note, due to high volume of order we experiencing a slight delay with processing our returns. We aim to process refunds within 14 days of receiving the return.
For all US orders the standard shipping charge of USD25 will be applied.
Canada: For all Canadian orders the standard shipping charge of CAD30 will be applied.
INTERNATIONAL DELIVERY
We ship globally* and now accept all major currencies. Please select your relevant country from the menu. You can then view products in your desired currency and any important information in your own language. Once at checkout, you will see local payment methods and calculations for any appropriate shipping, duties, taxes and other customs fees.
*Unfortunately, we are unable to ship goods to Cuba, Iran, North Korea, Syria, Yemen, Crimea, Ukraine and Sevastopol.
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EU |
US & Canada |
Australia, New Zealand, Japan, South Korea, Taiwan |
ROW |
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Duties included |
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Optional at checkout |
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Taxes included |
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Added at checkout |
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Optional at checkout |
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Shipping Options |
Standard & Express |
Express |
Express |
Express |
TRACKING YOUR ORDER
Once your order has been processed, you will receive an email and text message with instructions for tracking your parcel. You will be notified again via email and text message on the day of delivery.
If your parcel is returned to us as undelivered then your order will be refunded and you will need to place a new order.
UK Returns
For UK returns we are pleased to announce we have launched a new returns portal - click here to submit a return.
International Returns
For International orders, we are pleased to announce we have launched a new affordable returns service! Access your returns portal here.
To process a return please follow these steps:
- Open the portal following the link on our website
- Enter Order ID: GE…..
- Enter email address related to the order
- Select items, reason and quantity to return
- Select return method
- Create return label
- Print labels and documentation to enclose in the parcel
- Pack the items
- If there are any, remove all old labels from the packaging
- Attach the return labels on the parcel
- Drop off your parcel to chosen point / Wait for collection from courier
RETURNS POLICY
Please return your item and the returns/exchange form (delivered with the goods) within 14 days of receipt of the goods. We will give you a full refund or exchange* within 14 days of receiving the item(s). Please note delivery fees will not be refunded and we are not liable for any loss of or damage to return parcels.
*This excludes international orders, which are eligible for returns only.
All items must be returned in an unworn (re-saleable) and unwashed condition with the correct invoice, packaging and swing tag still attached. All un-damaged, correctly returned products will be credited to the original purchaser's credit card.
International customs duties, shipping costs and sales taxes are non-refundable.
We strongly recommend you obtain a free 'Certificate of Posting' from the Post Office, as we will not accept responsibility for parcels lost in transit.
International customers must clearly write 'return' or 'unwanted goods' on the label of their returns parcel to avoid unnecessary customs charges.
If you return your purchase by post or courier after the periods outlined above (with the exception of faulty or damaged goods), we reserve the right not to offer you a refund. We may instead issue you with a credit note.
In the case of returns which have been lost or delayed we may need to make a complaint with Royal Mail. In these instances, once we have the full details of your complaint it will normally take no more than 30 calendar days for Royal Mail to respond fully to your issue.
REFUNDS ON DISCOUNTED ITEMS
Please note, due to high volume of order we experiencing a slight delay with processing our returns. We aim to process refunds within 14 days of receiving the return.
If a promotional discount is applied to your order, the same discount will be applied to each product of your order that you return. You will only be refunded the amount that you originally paid for your order or any given product. When returning discounted products, the usual 14-day returns policy applies.
EXCHANGES
Returns and exchanges for UK customers (and Northern Ireland) are free of charge.
Exchanges are not available for non-UK customers, however you can still return your items and receive a refund for your order, subject to compliance with the outlined terms above.
FAULTY ITEMS
All items need to be fully assessed before rendered faulty or damaged. Please contact our customer care at info@chintiandparker.com for more information. Upon assessment if your item is deemed faulty or damaged, a full refund including all delivery costs will be given.
