Please note that we are currently moving house which may mean an extra 5 working day delay to your order; as an apology shipping on all orders will be free.

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Shipping & Returns

General Shipping Terms

Please note that from the 18th September we are moving house which may mean a delay to your order. The expected shipping time for all parcels will now be 7-8 working days. Please accept free delivery as an apology for this delay.

Orders placed before 12pm (GMT) on a weekday will be processed that day.

All orders placed after 12pm (GMT) will be processed the next working day.

Orders placed after 12pm (GMT) on Friday or on the weekend will be dispatched on Monday.

All orders are delivered by DHL and require a signature.  Delivery will take between 2 - 3* working days.

* Shipping times are to be used as a guide only, Chinti and Parker cannot take responsibility for delays due to customs clearance

Shipping Costs

Express shipping to the USA: FREE

Duties and Taxes

Please note:

US orders up to $800 are sent DDP (Delivered Duty Paid). For orders over $800 the duty costs are the responsibility of the customer. 

Any applicable Duties and Taxes on deliveries must be settled by the recipient. Please check with your local customs and duties office for more information on these charges.

Returns policy

Please return your item and the returns form (delivered with the goods) within 28 days of receipt of the goods. We will give you a refund within 14 days of receiving the item(s). Please note delivery fees will not be refunded. We regret that return costs are the responsibility of the customer and that exchanges cannot be processed. 

All items must be returned in an unworn (re-saleable) and unwashed condition with the correct invoice, packaging and swing tag still attached. All un-damaged, correctly returned products will be credited to the original purchaser's credit card.

We strongly recommend you obtain proof of posting from the Post Office, as we will not accept responsibility for parcels lost in transit.

International customs duties, shipping costs and sales taxes are non-refundable for shipments outside the European Community (EU).

International customers must clearly write 'return' or 'unwanted goods' on the label of their returns parcel to avoid extra unnecessary customs charges.

If you return your purchase by post or courier after the periods outlined above (with the exception of faulty or damaged goods), we reserve the right not to offer you a refund. We may instead return your purchase to you. 

Faulty items

If your product is faulty, please follow the instructions as above for returns.

Products returned to us by you due to a defect will be refunded in full, including a refund of the delivery charges and any cost incurred by you in returning the item to us.

Returns procedure

Please note that we are moving warehouse from the 18th September. We apologise that our move may delay the processing of refunds during the months of September and October, so please bear with us during this time. If you have any concerns then please don’t hesitate to get in touch.

Please attach the address label provided to your parcel and send your parcel to our warehouse and ensure you retain proof of postage. We regret that return costs are the responsibility of the customer and that exchanges cannot be processed. 

International customers must clearly write ‘return’ or ‘unwanted goods’ on the label of their returns parcel to avoid extra unnecessary customs charges. 

Return Address:

Customer Returns
Chinti and Parker C/O 
Toll Global Forwarding
Daniels Way
Hucknall
Nottingham
NG15 7LL
United Kingdom