Shipping & Returns
General Shipping Terms
Free Standard Delivery if your order is over $750.
Orders placed before 12pm (GMT) on a weekday will be processed that day.
All orders placed after 12pm (GMT) will be processed the next working day.
Orders placed after 12pm (GMT) on Friday or on the weekend will be dispatched on Monday.
All orders are delivered by DHL and require a signature. Delivery will take between 2 - 3* working days.
* Shipping times are to be used as a guide only, Chinti and Parker cannot take responsibility for delays due to customs clearance
Express shipping to the USA: $19.50
Duties and Taxes
US orders up to $800 are sent DDP (Delivered Duty Paid). For orders over $800 the duty costs are the responsibility of the customer.
Any applicable Duties and Taxes on deliveries must be settled by the recipient. Please check with your local customs and duties office for more information on these charges.
Please return your item and the returns form (delivered with the goods) within 28 days of receipt of the goods. We will give you a refund within 14 days of receiving the item(s). Please note delivery fees will not be refunded. We regret that return costs are the responsibility of the customer and that exchanges cannot be processed.
All items must be returned in an unworn (re-saleable) and unwashed condition with the correct invoice, packaging and swing tag still attached. All un-damaged, correctly returned products will be credited to the original purchaser's credit card.
We strongly recommend you obtain proof of posting from the Post Office, as we will not accept responsibility for parcels lost in transit.
International customs duties, shipping costs and sales taxes are non-refundable for shipments outside the European Community (EU).
International customers must clearly write 'return' or 'unwanted goods' on the label of their returns parcel to avoid extra unnecessary customs charges.
If you return your purchase by post or courier after the periods outlined above (with the exception of faulty or damaged goods), we reserve the right not to offer you a refund. We may instead return your purchase to you.
If your product is faulty, please follow the instructions as above for returns.
Products returned to us by you due to a defect will be refunded in full, including a refund of the delivery charges and any cost incurred by you in returning the item to us.
*We've extended our returns dates during the Christmas period to make gifting even easier*
International orders placed between 6th Nov and 21st Dec can be returned for a refund up until 12th Jan 2018.
Please attach the address label provided to your parcel and send your parcel to our warehouse and ensure you retain proof of postage. We regret that return costs are the responsibility of the customer and that exchanges cannot be processed.
International customers must clearly write ‘return’ or ‘unwanted goods’ on the label of their returns parcel to avoid extra unnecessary customs charges.
Chinti and Parker C/O
Toll Global Forwarding