How can I contact you?
Please see our Contact page if you do not find the answer to your query here. We will endeavor to respond to your email within 48 hours. Alternatively you can contact us by phone on +44 (0) 20 7016 4312*.
*Please note that our customer services/sales support opening hours are 9am to 6pm (GMT). If you have any queries outside of this time, please email [email protected] and we will endeavour to assist you as soon as we re-open.
How do I know my order has gone through online?
When placing an order through the website you will receive an email with confirmation of your order together with a unique Order Reference Number. If you have not received this please contact us at [email protected].
Can I place an order over the phone?
We only place orders over the phone for for U.K. customers, you can call us on +44 (0)20 7016 4342 if you wish to place your order by phone.
What payment options do you offer?
We accept Visa Credit and Debit cards, Mastercard, American Express, Visa Delta, Maestro, Solo and Visa Electron.
Do any tax charges apply?
All prices quoted on this website in GBP and Euro are inclusive of UK taxes (VAT) at the current rate (20%). For orders placed outside of the European Community in USD prices are exempt of VAT. Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them.
What delivery options do you offer?
All UK, EU and Russia orders will be sent to you by DPD. All US and Rest of World orders will be sent to you by DHL. Northern Ireland and Channel Island orders will be sent to you by Royal Mail Special Delivery. All deliveries require a signature. If you ordered via the website, once your item has been shipped you will receive an email to advise you of this together with a unique tracking number in order that you can track your package online at www.dpd.co.uk (UK, EU and Russia orders). www.dhl.com (US and Rest of World orders) or www.royalmail.com (Northern Ireland and Channel Island orders). The tracking details of orders processed over the phone will need to be requested by email or by telephone (+44 207 016 4342).
Please find a complete list of our shipping costs by clicking here.
I cannot find my delivery country in the drop-down box at checkout, what should I do?
We operate a GBP, EURO and USD version of chintiandparker.com. To ensure that you are on the correct currency version of the site for your shipping territory, go to the 'Shipping To' box at the top right hand side of the page and update this to the appropriate shipping country. If you are still unable to find your country then please contact [email protected] and we will help you locate your country option.
What happens if my order has not arrived?
If your parcel does not arrive, please visit www.dpd.co.uk (UK, EU and Russia orders), www.dhl.com (US and Rest of World orders) or www.royalmail.com (Northern Ireland and Channel Island orders) to track the status of your item using your unique tracking reference. If you are still experiencing problems, please contact us by emailing [email protected] remembering to quote your reference number.
How do I return a faulty product?
Please follow the instructions as above for returns. Products returned to us by you due to a defect will be refunded in full, including a refund of the delivery charges for sending the item to you.
How do I know it is safe to shop with you?
Chinti and Parker take your data protection very seriously and therefore we have ensured that we are PCI compliant (Payment Card Industry Data Security Standard). All orders are processed through a secure checkout system provided by your choice of Sage Pay or Paypal.
Where do I find size and fit information?
If you have a query about the sizing or care instructions of a garment, please see the Sizing section on the product page to find additional information relating to that garment. You can find further helpful information by clicking on the sizing link on the homepage. If you require any additional information please don't hesitate to contact us directly at [email protected]
What is your exchange and returns policy?
If you are not happy with your Chinti and Parker garment, we are happy to refund your item, or exchange your item if you are based within the UK. For customers within the UK, returns are free of charge. For international customers, we regret that the cost of returns are the responsibility of the customer. We regret that we are not able to process exchanges for international customers.
Please return your item within 14 days of receipt of the goods and the returns/exchange form (delivered with the goods) completed and returned. Exchange requests need to be documented on the paperwork provided. We will give you a full refund or exchange within 30 days of you returning the items. Shipping costs will not be refunded.
All items must be returned in an unworn (re-saleable) and unwashed condition with the correct invoice, packaging and swing tag still attached. All un-damaged, correctly returned products will be credited to the original purchaser's credit card including sales taxes for all EU country shipments. International customs duties, shipping costs and sales taxes are non-refundable for shipments outside the European Community (EU).
We strongly recommend you obtain a free 'Certificate of Posting' from the Post Office, as we will not accept responsibility for parcels lost in transit.
In the UK, including Northern Ireland, replacement goods will be sent to you free of charge using our standard delivery method.
UK Returns and Exchanges should be sent free of charge to:
Chinti and Parker Returns
Canal View Road
All overseas customers should send returns to:
Chinti and Parker C/O Intermail PLC
Canal View Road
I have recently purchased an item from chintiandparker.com and have seen that it has since been reduced in price, what should I do?
Unfortunately, we do not offer a price matching policy.
I forgot to apply my discount code, what should I do?
Promotion codes cannot be applied to a purchase after an order has been placed, they can only be used at the time of placing the order. Please get in contact with us and, if your order has not been dispatched, then we may be able to cancel your order so you can place another using your discount code. If not, then you are welcome to use your code on your next purchase.
Is my personal information kept private?
I am interested in stocking Chinti and Parker, how do I go about this?
For UK wholesale enquiries please contact Sophie Thorn [email protected].
All international stores should contact Selene Collins Consultancy, please email [email protected].