FAQs
How can I contact you?
Monday to Friday, 9am to 5pm UK time (excluding UK bank holidays)
Email: info@chintiandparker.com
Phone:
Orders and returns - 07384117319
Anything else - 07464548717
Can I place an order over the phone?
Yes. Please give us a call on 07384117319 (for orders and returns) or 07464548717 (for anything else) and someone from customer care will be available to assist. Once your order is placed, you will receive a confirmation email with your 9-digit order number.
What payment methods do Chinti & Parker accept?
We accept Visa Credit and Debit cards, PayPal, Mastercard, American Express, Visa Delta, Maestro, Solo, Visa Electron, Diners International and Discover.
What delivery options do you offer?
UK Standard delivery is £4.95 (free on orders over £150) and takes 2-3 working days, delivered by Evri.
DPD Pickup is £4.95 (free on orders over £150): your order goes to a DPD Pickup point near you in 2-3 working days and DPD lets you know when it is ready to collect.
UK Next Working Day delivery is £8.95, delivered by DPD with a signature. Order by 12pm Monday to Thursday, or by 2pm on Friday for Monday delivery.
UK Saturday delivery is £10.95, delivered by DPD with a signature. Order by 2pm on Friday.
Northern Ireland, the Isle of Man and the Channel Islands: £4.95, 5 working days.
International: choose your country from the menu at the top of the page; delivery options, costs and any duties and taxes are shown at checkout before you pay.
We are unable to deliver to Russia. Please visit our stockist Farfetch at www.farfetch.com to place your order there.
Full details are on our Delivery page.
How can I track my order?
When your order is dispatched we email and text you a tracking link from the carrier (Evri for UK Standard, DPD for DPD Pickup, Next Working Day and Saturday). International orders receive tracking from Global-e by email. If nothing has arrived within 2 working days of dispatch, check your junk folder, then email info@chintiandparker.com with your order number.
Do I have to pay duties or taxes?
Prices shown in GBP on our UK site include UK VAT at 20%.
For orders outside the UK, choose your country from the menu at the top of the page. Prices are then shown in your currency, and any duties and taxes are shown at checkout before you pay. Where paying duties at checkout is optional and you choose not to, they are payable on delivery. See the table on our Delivery page.
I cannot find my delivery country in the drop-down box at checkout, what should I do?
To choose the correct shipping and currency on our site, select the currency symbol box at the top right-hand side of our homepage. Locate and select the correct destination from the drop-down menu or by typing.
Can I cancel my order?
Once an order has been placed we cannot change or stop it. You still have the right to cancel within 14 days of receiving your order, for any reason: start a return in our returns portal or email info@chintiandparker.com before the 14 days end. Full details of your cancellation rights are in our Terms and Conditions.
I forgot to apply my promotional code, what should I do?
Our one-time-use promotional codes can only be applied when placing your order and not after the transaction has been completed. However, if not used first time round you are more than welcome to use it on your next purchase.
I haven't received my 15% email sign-up promotional code?
Once you have registered your details you will receive a following email containing your discount code. This may take up to 24 hours to appear. Be sure to check all junk and spam email boxes. If you've still not received your discount code after this time and after checking these inboxes, please contact us at info@chintiandparker.com.
I recently purchased an item from chintiandparker.com and have seen that it has since been reduced in price, what should I do?
Unfortunately, we will not be able to refund you the difference. You are welcome to, however, return your items within the returns window and place a new order for the discounted items.
I think my item is faulty, what should I do?
For all faulty enquiries please contact customer care at info@chintiandparker.com with a brief explanation of the fault and if possible, some photographs. Someone in our customer care team will be in touch with details of the best way to proceed.
How do I know it is safe to shop with you?
Chinti & Parker take your data protection very seriously. All payments are processed through a secure checkout that meets the Payment Card Industry Data Security Standard (PCI DSS), and we never see or store your full card details.
Is my personal information kept private?
Please be assured that all the information you share with us is private and confidential. At no point will we share or sell your personal information without your consent. Please see our Privacy Policy for more information.
Do you offer exchanges?
Yes, for UK orders. Exchanges and store credit are free; £5 is deducted from refunds. We can make one exchange per order, and sale items cannot be exchanged. Start your exchange in our returns portal. We cannot offer exchanges on international orders.
What is your returns policy?
You can return items within 14 days of receiving them. Christmas returns: UK orders placed from 29 October 2026 can be returned until 8 January 2027. Items must be unworn and unwashed with tags attached. Full details are on our Returns page.
