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Delivery & Returns

General Delivery Terms

 

UK Deliveries

Standard Delivery

Standard delivery orders placed before 12pm on a weekday will be processed that day.

Standard delivery orders placed after 12pm will be processed the next working day.

UK Standard orders are delivered by UK Mail and require a signature.  Delivery takes between 2 - 3 working days, excluding bank holidays.

Next Working Day Delivery

Next Working Day orders placed on Monday - Thursday before 1:30pm will be processed that day and will be delivered the following day. Any orders placed on Monday - Thursday after 1:30pm will be processed the next working day and will be delivered the following working day.

If you place an order before 1:30pm on Friday the order will be delivered the following week on the Monday, if you place an order after 1:30pm on a Friday the order will be processed the following week on Monday for delivery on Tuesday.

Saturday Delivery

Orders placed for Saturday delivery before 1:30pm on Friday will be processed that day, any orders after 1:30pm on a Friday will be delivered the following Saturday.  Orders for Saturday delivery are delivered by DPD and require a signature.

Northern Ireland and Channel Island

Northern Ireland and Channel Island orders are delivered by Royal Mail Special Delivery and require a signature.  Delivery will take between 2 - 3 working days.

International Deliveries

All Rest of World orders are delivered by DHL and require a signature.  Delivery will take 5 - 8* working days.

* Shipping times are to be used as a guide only, Chinti and Parker cannot take responsibility for delays due to customs clearance

For information on deliveries to Russia, please click here.

Delivery Costs

Deliveries within the UK: Standard Delivery £4.95, Next Working Day Delivery £7.95, Saturday Delivery £8.95

Delivery to Russia: £19.95

Delivery to Rest of World: £19.95

Free Delivery

To obtain free delivery, your order has to be over the correct amount for the appropriate currency (£500).

Duties and Taxes

Please note:

Non EU and Non US deliveries may be subject to additional duties and taxes.

Any applicable Duties and Taxes on deliveries must be settled by the recipient. Please check with your local customs and duties office for more information on these charges.

Returns policy

Please return your item and the returns/exchange form (delivered with the goods) within 28 days of receipt of the goods. We will give you a full refund or exchange* within 14 days of receiving the item(s). Please note delivery fees will not be refunded.

*This excludes international orders, which are eligible for returns only.

All items must be returned in an unworn (re-saleable) and unwashed condition with the correct invoice, packaging and swing tag still attached. All un-damaged, correctly returned products will be credited to the original purchaser's credit card.

We strongly recommend you obtain a free 'Certificate of Posting' from the Post Office, as we will not accept responsibility for parcels lost in transit.

International customs duties, shipping costs and sales taxes are non-refundable for shipments outside the European Community (EU).

International customers must clearly write 'return' or 'unwanted goods' on the label of their returns parcel to avoid unnecessary customs charges.

If you return your purchase by post or courier after the periods outlined above (with the exception of faulty or damaged goods), we reserve the right not to offer you a refund. We may instead return your purchase to you. 

UK returns and exchanges:

Returns for UK customers (and Northern Ireland) are free of charge.

Please use the Freepost address on the Returns Form enclosed with your package and refer to our Returns Procedure section below.

International returns:

If you live outside of the UK, we regret that return costs are the responsibility of the customer and that exchanges cannot be processed. For all returns, please follow the steps below.

Faulty items

If your product is faulty, please follow the instructions as above for returns.

Products returned to us by you due to a defect will be refunded in full, including a refund of the delivery charges and any cost incurred by you in returning the item to us.

Returns procedure

UK - Please attach the address label provided on your returns note to your parcel and send your parcel to our warehouse. Please ask the Post Office for proof of postage.

International - Please attach the address label provided to your parcel and send your parcel to our warehouse and ensure you retain proof of postage. We regret that return costs are the responsibility of the customer and that exchanges cannot be processed. 

International customers must clearly write ‘return’ or ‘unwanted goods’ on the label of their returns parcel to avoid extra unnecessary customs charges. 

Returns Address for UK customers:

Chinti and Parker Returns
Freepost RTHT-XJKK-TBBK
Intermail PLC
Kennet House
Horizon West
Canal View Road
Newbury
RG14 5XF

Return Address for International customers:

Customer Returns
Chinti and Parker C/O Intermail PLC
Kennet House
Horizon West
Canal View Road
Newbury
RG14 5XF
United Kingdom